Refund policy
Customer Satisfaction & Warranty Policy
We are committed to delivering genuine products and a seamless experience.
12-Month Warranty
All devices include a 12-month manufacturer warranty covering functional issues and defects under normal intended use.
- Claims: Contact support@snapfolda.com with your order number and clear photo/video documentation of the malfunction. Our technical team will troubleshoot, repair, replace, or refund qualifying claims.
30-Day Return & Exchange
We accept returns and exchanges for eligible items within 30 days of delivery.
- Condition: Items must be in brand-new condition: unused with original packaging.
- Customer-Initiated Returns (Change of Mind): Customers are responsible for return shipping costs. We charge zero restocking fees.
- Defective, Damaged, or Incorrect Items: If your order arrives damaged, defective, or incorrect, contact us immediately with photos/videos. We will issue an immediate replacement or full refund.
Order Cancellation
Orders can only be modified or cancelled prior to processing and dispatch. Once a package is transferred to the carrier, it cannot be cancelled. If your order has already shipped, please await delivery and initiate a standard 30-day return.
How to Start a Return
All returns require prior authorization. Items returned without confirmation cannot be processed.
- Submit Request: Email support@snapfolda.com with your order number, reason for return, and clear supporting photos/videos.
- Receive RMA & Address: Our team will review your request within 24 hours and supply an RMA authorization along with the appropriate warehouse address.
- Ship Parcel: Ship the package using a trackable shipping carrier and provide the tracking number to our support team.
Refund Timeline
- Processing: Refunds are processed within 2 business days of warehouse delivery and inspection.
- Posting to Account: Credits apply directly to the original payment method. Depending on your financial institution, funds typically reflect in 3–5 business days.
Contact Us
- Email: support@snapfolda.com
- Response Window: Within 24 hours on business days